Privacy Policy

Introduction

fp999 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect when you register, deposit, wager, or otherwise interact with fp999, and how that information is used, stored, shared, and protected. By accessing or using fp999 you agree to the practices described in this document.

This policy applies to all players accessing fp999 from Bangladesh, including those using bKash, Nagad, Rocket, Upay, or bank transfer for deposits and withdrawals. If you have any questions or concerns about how your data is handled, please contact us at [email protected].

Information We Collect

To provide a secure, reliable, and personalised experience, fp999 collects two categories of data: information you provide directly and information gathered automatically through your use of the platform.

Information You Provide Directly

• Full name, date of birth, and nationality for identity verification (KYC)
• Email address, phone number, and residential address in Bangladesh
• Payment details, including bKash, Nagad, and Rocket mobile wallet identifiers
• Account credentials (username and encrypted password) and any support messages sent to us

Information Collected Automatically

• Device type, operating system, browser, and IP address
• Session logs, betting history, game interactions, and in-platform navigation patterns
• Cookies and similar tracking technologies used to maintain session state and analyse usage

How We Use Your Information

fp999 processes personal data strictly for the purposes listed below. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

• Account registration, verification, and ongoing account management
• Processing deposits, withdrawals, and bonus transactions via bKash, Nagad, Rocket, and bank channels
• Providing customer support, responding to queries, and resolving disputes
• Fraud detection, anti-money-laundering (AML) checks, and platform security
• Sending promotional communications (with your consent) about bonuses, tournaments, and seasonal fp999 offers

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity — processing is required to deliver the services you signed up for
• Legitimate interests — fraud prevention, platform security, and improving the user experience
• Consent — for marketing emails, push notifications, and personalised offers

You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Sharing and Disclosure

fp999 does not sell your personal data. We may share limited data with trusted third-party partners solely to operate the platform and comply with applicable obligations:

• Payment processors (bKash, Nagad, Rocket, Upay, bank partners) — only the data necessary to complete your transaction
• KYC and identity-verification providers — for regulatory compliance purposes only
• Game technology providers (e.g., Pragmatic Play, Evolution Gaming) — for game session validation and fair-play certification
• Law enforcement or regulatory authorities — when required by law, court order, or legitimate governmental request

Data Retention

fp999 retains your personal data for as long as your account is active and for a reasonable period thereafter as required to comply with legal, regulatory, or contractual obligations. Specifically, transaction records and KYC documents are retained for a minimum period consistent with financial record-keeping norms applicable to our operations.

Once retention periods expire and no legal obligation requires further storage, we securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual.

Cookies and Tracking Technologies

fp999 uses cookies and similar browser-based technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players navigate the site. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the usability of the platform.

Essential Cookies

These cookies are required for the platform to operate. They enable secure login sessions, remember your language preference, and maintain your cart or active game state. Essential cookies cannot be disabled without breaking core functionality.

Analytics Cookies

Analytics cookies help us understand which sections of fp999 are most visited, how long players engage with specific games, and where users encounter friction. This data is aggregated and does not identify you personally. We use this insight solely to improve the platform experience for Bangladesh-based players.

Your Rights as a Player

fp999 respects your rights over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — ask us to correct inaccurate or incomplete information
• Right of erasure — request deletion of your data where no legal retention obligation applies
• Right to restriction or objection — ask us to limit processing or object to specific uses of your data

We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

Data Security

fp999 employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our key security practices include:

• SSL/TLS encryption for all data transmitted between your device and fp999 servers
• Encrypted storage for sensitive account credentials and payment identifiers
• Access controls restricting internal staff access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of our platform infrastructure
• RNG (Random Number Generator) certification ensuring game outcomes are fair and tamper-proof

Children and Minors

fp999 is strictly for adults aged 21 and above. We do not knowingly collect any personal data from individuals under 21 years of age. If we become aware that a minor has registered or provided personal data, we will promptly close the account and delete all associated data. Parents and guardians are encouraged to use appropriate parental-control software to prevent underage access to online gambling platforms.

If you believe a minor has been using fp999, please contact us immediately at [email protected] so we can take appropriate action.

Changes to This Policy

fp999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last updated' date at the top of this page and, where feasible, notify active players via email or in-platform notification. We encourage you to review this page periodically.

Your continued use of fp999 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised policy, you should discontinue use of the platform and contact [email protected] to close your account.